Approvals

the approvals tab displays a list of tickets that are pending approval if you have approver access, the tickets pending approval will appear in a list on the approvals tab; otherwise, a blank page will appear there are two approval methods pre approval for a ticket to proceed to the service queue and receive the necessary processing, it must first be approved to do this, follow the steps below click on the desired ticket ; a window will open in the center of the screen with the ticket information; click on flow status ; choose a status approve ticket click save and close , and the ticket will proceed to the service queue reject ticket describe a reason for this status (a justification for rejecting the ticket is required) approval after negotiation after the agent completes the ticket handling process, it will need to be approved to do this, it will be automatically directed to the pending approval queue in the approvals tab follow the steps below click on the desired ticket ; a window will open in the center of the screen with the ticket information; click on flow status ; choose a status approve ticket handling click save and close, and the ticket will be finalized reject ticket handling describe a reason for this status (a justification for rejecting the ticket is required) after being rejected, the ticket will return to the service queue with the status handling rejected , so that a new service can be performed and after that it will return to the approval queue see what the "rejected ticket" status looks like in the service queue