Approvals

\<font color="#2166ae"> administrator \</font> \<font color="#0f766e"> attendant \</font> \<font color="#c2410c"> applicant \</font> (everyone, provided they have approval access) the approvals tab displays a list of tickets that are pending approval if you have approver access, pending approval tickets will appear in this list otherwise, this page will be displayed blank there are two forms of approval in my desk pre approval and post approval see the difference between them below \<font color="#2166ae"> 📋 relationship with contracts \</font> when an activity is linked to a contract with the workflow configured as " with approval " or " with pre approval ," the tickets for that activity go through this same approvals screen the group defined as the approval group in the link configuration will have access to approve or reject these tickets 1 pre approval for a ticket to proceed to the support queue and receive the necessary processing, it must first be approved follow the steps below click on the desired ticket a window will open in the center of the screen with the ticket information click on flow status choose one of the available statuses approve ticket or reject ticket \<font color="#15803d"> ✅ approve ticket \</font> click save and close , and the ticket will be added to the service queue \<font color="#b91c1c"> ❌ reject ticket \</font> describe a reason for this status you must provide a justification for the ticket rejection 2 approval after negotiation after the agent completes the ticket processing, it needs to be approved to do this, the ticket is automatically moved to the pending approval queue in the approvals tab follow the steps below click on the desired ticket a window will open in the center of the screen with the ticket information click on flow status choose one of the available statuses approve the request or reject the request \<font color="#15803d"> ✅ approve ticket \</font> click save and close , and the ticket will be finalized \<font color="#b91c1c"> ❌ reject ticket \</font> describe a reason for this status a justification for the rejection of the request is required click save and close, and the ticket will be finalized what happens after failing? after being rejected, the ticket returns to the service queue with the status " request rejected ," so that a new request can be made after being processed again, the ticket returns to the approval queue 🔄flow after rejection negotiation rejected → new service → approval queue